We're sorry that you received a torn banknote. Please follow the guidance below depending on the country where you made your withdrawal.

Withdrawals in Poland:

In Poland, you can either visit a bank with a cashier service or contact Euronet.

If you decide to visit a bank with a cashier, please note that:

• the bank will return the full value of the banknote if you have 75% or more of the note. 
• if you have 45% to 75% of the note, you'll receive 50% of the value of the banknote.

Please start a chat if you'd like to raise your torn banknote claim with Euronet.

Withdrawals in other countries:

Please contact your bank or card issuer if you received a torn banknote from a Euronet ATM. You'll find their phone number on the back of your card.

Why do I need to contact my card issuer?

Different countries have different ways of reimbursing you for a torn note. Your bank or card issuer will be able to give you the correct advice depending on the regulations in the country where your card is registered.